1.What types of chatbots are available?

• There are 2 types of chatbots that we offer:
• Rule based
• AI-based
• Rule Based Chatbots:
• Pro: These chatbots follow a defined set of rules, their responses are consistent and reliable and always the same. These chatbots are very good at guiding the conversation and helping customers get to where you want them to go on your webpage.
• Con: They are simple and straight forward but lack flexibility and adaptability; they can struggle with complex or unexpected queries (unless programed in the workflow)
• AI-based chatbots
• Pro: AI-driven chatbots leverage artificial intelligence and machine learning to understand natural language and provide more nuanced and context-aware responses. AI chatbots offer flexibility, adaptability, and a more natural user experience.
• Con: AI chatbot learn from your website's data and occasional informational inaccuracies may occur.

It's important to remember that chatbots are most effective when used to complement, not replace, human agents. Complex or sensitive issues still require the empathy and problem-solving skills of a human representative.

Chatbots are unable to sense when a customer is distressed and can sometimes misinterpret, misunderstand or not understand queries due to the nuances of the human language.

2.How do chatbots improve customer service?

• Chatbots improve customer service by providing 24/7 availability, faster response times, personalized interactions, and efficient handling of routine inquiries, ultimately enhancing customer satisfaction and reducing operational costs.

3.What can a chatbot do for my business?

• A chatbot can enhance your business by improving customer service, accepting donations, automating tasks (such as scheduling a visit), generating leads, and collecting valuable customer data, ultimately boosting efficiency, leads and donations.

4.How easy is it to integrate a chatbot with our existing systems?

• Integrating a chatbot with your existing systems is easy and fast. Once we build the workflow together, we will email you an integration code that your web developer will paste at the top of your home webpage. That's it!

5.How do I train the chatbot?

• Our AI-based chatbot is trained on our end; we do all the hard work, so you don't have to! When we present you with the integration key, the chatbot will already be trained from the information on your webpage.

6.What kind of support and maintenance do you provide?

• Technical Support: We provide 24/7 access to open a ticket for technical support to our clients who experience issues with chatbot integration, functionality, or performance. We will respond within 24 hours.
• Operational Support: We will assist you with using and managing your chatbot(s) in any we can; our service does not stop once you have your chatbot! We will monitor how the chatbot is responding ensuring that your customers are getting the information they want. We also offer daily leads emails sent to the address of your choice and weekly Google sheet/MS Excel Reports detailing leads and the chat flows customers took.
• Feedback Mechanisms: We love to improve and become better! We value the feedback on your experience with the chatbot and will use this feedback to improve the product and the support services we provide.

7.What are the costs associated with implementing a chatbot?

• There is a 1-time set up fee of $275 and a monthly subscription fee of $1500

8.Can a chatbot handle complex queries?

• Rule-based chatbots cannot. They can only respond to the information that we have programed it with. However, AI-powered chatbots, are capable of understanding and responding to complex questions with the information taken from your entire website. Please remember that AI based chatbots will scrape the data on it's own and may at times get some information wrong.

9.How customizable is the chatbot?

• Charitable Chat chatbots offer extensive customization options, allowing you to incorporate your logo, links, images, and videos. Only the small "powered by" logo at the bottom remains, ensuring proper attribution.

10.What happens when the chatbot can't handle a request?

• If a chatbot cannot fulfill a request, it will inform the user and offer further assistance. Users can then submit a new query. We are currently developing a feature to automatically provide contact information when a request cannot be resolved.

11.Is the chatbot secure and compliant with data privacy regulations?

• Charitable Chat will adhere to strict data privacy guidelines, ensuring user data is handled ethically and transparently. To view the policy, click the privacy agreement below: